Returns & Refund Policy

Faulty on arrival

Report a device that is faulty on arrival within 7 days of delivery, with the serial number and a short description or video of the fault. Confirmed dead-on-arrival units are repaired or replaced at our cost.

Incorrect supply

If we ship a model or accessory that does not match your quotation, we arrange collection and replacement at our cost.

Change-of-mind returns

• Requests must be made within 7 days of delivery and agreed in writing before anything is returned.
• Devices must be unused, complete and in original packaging, with all accessories and documentation.
• Return freight is the buyer's responsibility, and a restocking charge may apply for indent or configured items.
• Consumables — mouthpieces, printer paper, batteries — cannot be returned once opened.

Non-returnable

Installed vehicle interlocks, wall-mounted units already fitted, calibrated-to-order configurations and used consumables are not returnable except where faulty.

Refunds

Approved refunds are made to the original payment method and account within 14 working days of the returned goods being received and inspected. Freight, duties and bank charges already incurred are not refundable unless the return is our error.

How to start a return

Email our sales team with your invoice number, device serial number and the reason for return. We confirm the return reference and address in writing before you ship anything back.